Returns and Refunds Policy
Returns Policy
We want every customer to have a positive and rewarding experience when shopping with us. That’s why we offer a 15-day return and exchange window from the date of purchase.
Return Guidelines
To be eligible for a return or exchange:
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The item must be unused, undamaged, and in its original condition.
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The product must be returned in its original packaging.
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The customer is responsible for return shipping costs unless the item was received damaged or defective.
If you are not satisfied with your purchase or received an incorrect or faulty item, please contact our customer support team to initiate the return process. Once we receive and inspect the returned item, and it meets the return criteria, a refund or exchange will be issued.
Refunds Policy
We take great care in inspecting and packaging every item to ensure it meets our quality standards. However, in rare cases, we may face stock availability issues or discover quality concerns that require us to cancel your order. In such situations, a full refund will be processed.
Refund Guidelines
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For orders paid via online payment methods (not Cash on Delivery), the refund will be initiated once our team confirms your request.
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We perform strict quality checks before shipping and use secure packaging to minimize the risk of damage in transit. However, we cannot be held responsible for damages caused during shipping.
If a refund is approved, it will be processed promptly, and the amount will be credited to your original payment method within a few business days.
Contact Us
We are committed to delivering quality products and a seamless shopping experience. If you have any questions, concerns, or are not completely satisfied with your purchase, please don’t hesitate to reach out.
Our customer support team is here to help and will do everything we can to resolve your issue quickly and efficiently.
